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Авиакомпании, летающие в США: топ-5
Оценки на основе отзывов пользователей KAYAK:
Плюсы: "comfortable seating, friendly helpful crew, good food"
Минусы: "sometimes too cold sometimes too warm"
Плюсы: "Nice smooth flight. Also lovely to be offered a drink and food. Although the quiche is not great. Wasn’t nicer last year"
Минусы: "Maybe just change the quiche. Very dry"
Плюсы: "Bombardier C Series. Most leg room and comfort of any plane"
Плюсы: "The approach into Venice airport was to the NE so the flight path gave a perfect areal tour of venice out the right side of the plane."
Плюсы: "Upon arrival in ZRH, there was a separate small bus for the business class passengers. It was nice to not have to wait for all passengers to deplane before being transported to the terminal."
Плюсы: "It was a lovely easy flight, always lovely flying star alliance."
Минусы: "Such a quick flight, everything was appropriate for that. Unsure exactly what would make it better"
Плюсы: "Crew ignored my existence just because I sat on the window seat, plus I'm an asian, so I'm not sure which of the reason makes her to ignore me for serving my food. Luckily the guy passenger that sit beside me helped me to inform and made sure that she served the food to me."
Минусы: "YEA, PLEASE TRAIN YOUR STAFF TO TREAT ALL PASSENGERS EQUALLY, NOT ONLY JUST TO CAUCASIAN, OTHER RACE AND ETHNIC ALSO DESERVE EQUALLY RESPECT AND TREATMENT. THANKS. SERVICE IS GOOD BUT ATTITUDE OF STAFFS ARE JUST MEH."
Плюсы: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Плюсы: "Everything was perfect."
Минусы: "Haven’t got there yet!!"
Минусы: "service was least friendly at this part of my flight"
Плюсы: "A nice crew n my seat next to me was empty so I can sleep well..."
Минусы: "Maybe give every passenger a bottle of water..."
Минусы: "45mn late"
Минусы: "Food is bad"
Плюсы: "I thought my out flight with Lufthansa would be good but it was surpassed by the return flight with Swiss Based on my experience I believe Swiss should be a 5 star airline as well"
Минусы: "A slight delay"
Плюсы: "Swiss quality, punctuality and reliability."
Минусы: "No negatives."
Плюсы: "Reliable, modern cabin, nice crew"
Минусы: "Some more music choices would be nice"
Минусы: "It was so hot on the (delayed) flight"
Плюсы: "Service and Aircraft B777"
Плюсы: "All good, just perfect and friendly crew. Great aircraft (B777)"
Плюсы: "Swiss Lounge, food excellent."
Минусы: "everything was very good"
Плюсы: "I loved the upgrade to business class. It was private, spacious, and very hospitable."
Плюсы: "Everything! The cleanest aircraft I have ever been on, excellent crew, amazing breakfast!"
Минусы: "Nothing, everything was superb"
Плюсы: "Nice Aircraft, nice crew"
Плюсы: "Friendly Crew , modern and spacious aircraft B777"
Плюсы: "I had a wonderful experience the whole way through."
Минусы: "The TV froze and stopped working for me. Thankfully it was the last thirty minutes of my flight. Mine was the only that appeared to be broken."
Плюсы: "Crew were good, apart from forgetting at breakfast time that I had ordered gluten free food. Food was OK but not memorable."
Минусы: "Business class is not as roomy as other airlines. My partner had to climb over me to reach the aisle, there is very little storage space and seat size is quite small. Choice of movies is limited."
Плюсы: "Good flight"
Плюсы: "choice of movies were very bad"
Минусы: "the boarding was weird because of the aircraft change and rearranging of seats. the computer reassigned us very strange, making us seating mostly in one are, while other rows were completely empty."
Минусы: "I am a frequent flyer from HK to Western Europe and it’s a problem transversal to the majority of the airlines. Service quality drops significantly when coming to Asia. Flights to Europe provide exceptional service."
Минусы: "Staff not very friendly. Very small seat. Worn out plane."
Плюсы: "Fully reliable"
Плюсы: "People friendly"
Минусы: "Food was poor, really poor, no options for the children Headphone socket in the seat"
Плюсы: "good entertainment system, modern aircraft , friendly and competent crew"
Минусы: "Penalising passengers who travel on board with only a smaller bag by making them put this under their seat in front in front of them whilst others are bringing on two huge bags"
Плюсы: "Smooth, on time flight"
Плюсы: "On time, good service, nice crew"
Минусы: "Tight space for legs when chair is in flat setting"
Плюсы: "On time"
Минусы: "Engine shut down juast as the safety briefing started but all was good when it started again. A light meal would have been better than yoghurt & biscuits. Staff were very helpful."
Плюсы: "Great entertainment system"
Минусы: "Leg room space was a bit restricted compared to what I am used to"
Плюсы: "Flight was overbooked so we were offered a cash incentive to volunteer to wait for the next flight, which we accepted. Boarding staff were great."
Минусы: "Very long time to board which resulted in flight leaving late"
Минусы: "1h45 departure delayed with no compensation."
Плюсы: "punctual and friendly enough staff."
Минусы: "entertainment and food options were poor and because of the long haul flight once we had a first round of service it was then self serve. I was in a window seat - cld not wake the people beside me and getting up to get water was difficult. Pushed the call button to be told that I cld get it myself!"
Плюсы: "Painless flight"
Минусы: "No bottles of water for economy flyers"
Плюсы: "It was comfortable."
Минусы: "No entertainment."
Плюсы: "Food was great."
Минусы: "No USB. Entertainment was so-so."
Плюсы: "Aircraft clean, staff friendly and efficient"
Минусы: "Lighting in aircraft is too bright Food offers by swiss in economy is terrible. My company di a not support business class travel"
Минусы: "Vegetarian food. 30% of people are vegetarian"
Минусы: "I would definitely have vegetarian food. 30% of population is vegetarian"
Минусы: "Crew could have been more pleasant"
Плюсы: "Left on time, arrived on time, crew were friendly and efficient, toilets were kept clean the entire flight, seat in economy had enough leg room and recline to sleep"
Минусы: "In-flight entertainment films were a bit limited"
Плюсы: "Entertainment and food are always reliably good on Turkish."
Минусы: "Ground crew was very poor at communication, no one warned us we would need a visa; we spent hours and hours queuing for what could have been sorted out in advance. Communication was terrible. The flight was delayed due to Pakistan closing air space. Turkish rescheduled but no real help in Istanbul."
Плюсы: "Good gluten free bread on Istanbul to Malta leg. Blankets are good as is amenity pack which has all but diasappeared on BA. Good choice of films"
Минусы: "Foot rest in economy, gluten free meal is poor (except bread)."
Плюсы: "Amazing crew, confortable seats, great complimentary internet service"
Минусы: "Food was not up to standards, the inflight entertainment does not offer enough film or TV shows, enough variety or latest films"
Минусы: "Flight was delayed, missed connection in Istanbul and had to spend a day in Turkey before next available flight"
Плюсы: "Food and plane"
Минусы: "IST transit"
Плюсы: "I highly appreciated the kind care of all the staff in the plane; especially the great selection of food. Thank you very much! For a plane it was really 5 * service."
Минусы: "the correspondence between the staff. On my way to New York, I was brought to the lounge to wait until my boarding will start but nobody picked me up as promised, so I had to walk the way. I needed a wheel chair as well on my way back, extra ordered it at the check in, they said it is noted in the system. But nobody was there to pick me up. When I finally found someone, I was brought to a place, being asked to sit down and wait where I still had to pass stairs to come to the passport controll. From there noone picked me up, so I had to go my way alone with pain in my leg. I don't want to argue, I managed it even with pain but I wonder what happens with people if they cannot walk anymore at all. My advice would be that you work on to improve this service. We extra booked business class but this service was not worth being called business class."
Плюсы: "Excellent staff."
Минусы: "Very cramped, even for economy."
Плюсы: "The service was excellent, staff helpful and understanding."
Минусы: "No business class priority boarding, no assistance available with transfer."
Плюсы: "Leg room was OK"
Минусы: "No alcohol service, cabin lights not dimmed seeing it was a late night flight."
Плюсы: "Excellent service. Very tasty food."
Минусы: "Too many voice announcements, interfering with the entertainments system."
Минусы: "Food may become better. Not twice meat, especially not late at night. Give an option for an omelet for example"
Плюсы: "I never usually like plane food but liked Turkish Airline meals on all flights I’ve been on so far"
Минусы: "I do like turkish airlines but wasn’t happy with this flight. On check in we were left with seats towards the back of the aircraft. The lady seated neit to us in the aisle seat was in a wheel chair so was a problem if having to get in and out. I didn’t think it was fair that a person who depends on a wheel chair sits so far back on a plane. She also had to deal with our crying baby"
Плюсы: "We were sat in the middle rows for this flight. But only flew for 50minutes so not a big problem"
Плюсы: "Full meal and entertainment system even for a shorthaul flight."
Минусы: "Tight leg room"
Плюсы: "Food is really decent in economy. Good portions and variety."
Минусы: "Leg room seems tight compared to other airlines."
Плюсы: "Turkish Airline is really good at making safety videos. Istanbul Atatürk Airport is hands down the best airport in the world."
Плюсы: "Again, food and service in business class were superb. A newer 777 and more comfortable lie-flat seats"
Минусы: "Business class gets only one small lavatory."
Плюсы: "I loved the customer service and the staff are ever so friendly. Always smiling and making sure we are ok. Polite and helpful."
Минусы: "Flight arrived 20 mins late. Luckily my connection is 12 hours later"
Минусы: "The head phones are terrible."
Минусы: "The only kosher foodi is no good must change"
Плюсы: "Food and crew amazing..I guess Turkish airline going to be best"
Плюсы: "Roominess of the business class seat and cabin, they provide a good seat and comfort is good for medium haul flights"
Минусы: "The food, Turkish airlines dish up the same stuff all the time, lack of selection and in getting tired of it. Very middle-eastern fare"
Плюсы: "Big plane, friendly staff, good food."
Минусы: "Sometime, it gets a bit too cold."
Плюсы: "Crew and flight itself was great."
Минусы: "As expected, the plane and seats were okay (borderline mediocre). The food wasn't enough and the choices (rather the lack of) were poor. The seats could be better and not particularly comfortable for a long haul flight."
Плюсы: "Professional nice food"
Плюсы: "Food and service is excellent. Istanbul lounge is great."
Минусы: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
Плюсы: "Kids full of praise for on board entertainment. Efficient and helpful staff. Nice food. Provided me with a veggie meal despite my not ordering one beforehand."
Минусы: "A little pricey."
Минусы: "The ONLY thing I hate about Turkish Airlines is the necessity to go through security in Istanbul when you're in transit on an international flight. Not only do you have to go through security again - with the serious chance of missing a connection - but if it's a flight to the USA, there is serious additional security at the gate. Surely this is enough."
Плюсы: "Thr A330 has 32" pitch which was ok. The 2-4-2 seating made this less of an issue. Food was ok. Screens are decent and responsive."
Минусы: "It's 32" for a 10 hour flight. Not really comfortable and enjoyable, and a squeeze throughout."
Минусы: "Totally desorganized boarding, wrong door on ticket, no priority line....just not the way you expect things done by Turkish Airlines"
Плюсы: "As always from Turkish Airlines, you get good service even for a relatively short flight. Puts other national carriers to shame."
Плюсы: "Comfortable flight, on time and good service"
Минусы: "Small seats in the economy class"
Минусы: "They cancelled my returning flight WITHOUT me knowing and expecting me to pay for the penalty fee for misisng the first flight even tho I DID not cancel the returning flight which obviously I was gonna take. The staff was RUDE and INSENSITIVE. Qatar was better in overall customer service. Worst customer service from Turkish airline."
Минусы: "The worst airline I have ever flown with, worst disruption management. No care for customers."
Минусы: "They made us wait for 2 hours out in the open on a winter night. They wouldn't let us in the terminal. It was outrageous. Everyone was extremely rude."
Минусы: "The boarding was a little more chaotic, but the host airport has a major influence on that process."
Плюсы: "Infinitely superior to BA on the London to Istanbul route , in economy but especially so in business. Great entertainment whilst BA have non. Also full service meals in economy whereas BA make you pay on boatd"
Плюсы: "Facilities are really nice"
Минусы: "I only got one boarding pass at the check in."
Плюсы: "Large screens, reusable dishes + silverware"
Минусы: "Plane was old, felt more squished and the seats did not decline. Also very note."
Плюсы: "Great flight"
Плюсы: "I liked the overall plane journey."
Минусы: "Flight was delayed which caused us to miss our connection flight."
Минусы: "long boarding"
Плюсы: "Everything was well taken care of."
Минусы: "When boarding the flight from Turkey, to Mumbai , we had to climb up the ladder with our hand luggage.Being senior citizen and traveling in Busniss class was very hard for us."
Минусы: "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"
Плюсы: "Crew was excellent, seats are never excellent"
Плюсы: "live tv, watched the formula one race"
Минусы: "Seats were not comfortable, and the side panel at my feet was broken off and i could see through the floor of the plane"
Плюсы: "Entertainment was great , also being able to watch live tv. Cabin crew were good"
Минусы: "Be on time , delayed for an hour"
Минусы: "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."
Минусы: "Best option across the pond"
Минусы: "Best option across the pond, amazing upgrade prices"
Плюсы: "Clean Washrooms"
Минусы: "N A"
Плюсы: "It was horrible. Delta really should have cancelled and refunded the flight altogether."
Минусы: "Ran 2 1/2 hours late, poor customer communication"
Плюсы: "extra legroom of comfort plus zone"
Минусы: "Bordung process runs smoother now that the order is made clear ahead of time. In jfk they did not have the columns marked “comfort” “priority? “Main 3”, etc, like they had at Reagan arpoirt in DC"
Плюсы: "Delta does an overall nice job."
Минусы: "Food is OK. Service is friendly though. Comfort + was nice. Bathrooms were not great, smelled, could use a refresh."
Плюсы: "Seating was fine"
Минусы: "Did not have a wheelchair waiting for my wife when we arrived in LAX"
Минусы: "Departure delayed by 1hr30"
Минусы: "No issues at all"
Плюсы: "The crew was amazing"
Плюсы: "The crew were fantastic. Departed on time, arrived 40 minutes early."
Минусы: "Delta One is a bit jaded on this flight."
Плюсы: "The crew were good."
Минусы: "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."
Минусы: "Crew could have proactively provided more water. I was really thirsty mid-flight and had to stand up and ask for water myself."
Плюсы: "The crew and comfort was ok"
Минусы: "The snack options coming from us to aus were only packets of crisps/chips and apples and cranberry juice."
Плюсы: "Very friendly cabin crew. Comfortable and food was good and drinks and water was plentiful. I would highly recommend Delta for transatlantic flights,compared to so called 4* airline Aer Lingus, then Delta are a 6* in comparison"
Минусы: "4 hour delay on take-off and despite that my luggage didn't make it onto the flight."
Плюсы: "Boarding was super quick, as crew wanted to leave before the strong rains and winds came through, so we left early! Plane itself was very modern and surprisingly comfortable, as much as a small space can be. Good amount of entertainment, and the crew were pleasant. And flight itself was smooth with very little turbulence which helps!"
Минусы: "Had to pay for food, which was a little annoying considering the cost of the flight. Entertainment was very American led... but I guess not surprising considering it’s delta."
Плюсы: "very nice and willing stewardesses"
Минусы: "tragic little place for legs, lack of space"
Минусы: "My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh"
Минусы: "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"
Плюсы: "The flight for getting us therw"
Минусы: "No food and no entertainment"
Минусы: "I hate the biscuits and water... really? On a 3hrs and 30 minutes flight. You guyz can do better"
Плюсы: "On time"
Минусы: "Take a long time to taxi to the gate & getting off the plane."
Плюсы: "good flight and pleasant staff"
Минусы: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
Плюсы: "Snacks & drinks & TV movies good"
Минусы: "One hostess was very rude & slow forget our headphones Kept getting me to help her with getting attention of other hostesses also very bad at giving snacks and kept my husband and another man waiting for 10 mins while she gathered rubbish despite repeated requests which would have been easy as she was at the front of plane obviously unsuited for this position"
Плюсы: "This was our first time flying Delta and it was a very pleasurable experience. Boarding was very straight forward and the seats allocated comfortable. A surprise for us was being asked if we would like to move seats from the back of the aircraft to Comfort Economy (we think it was to do with weight balance! but appreciated very much none the less). The flight attendants were very professional and helpful, as you would hope all attendants on all airlines would be. We'd gladly fly Delta again anytime."
Плюсы: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Минусы: "No complaints"
Минусы: "Delayed due to problem with the door"
Плюсы: "Nice flight nice crew just about as good as you would want"
Плюсы: "Efficient boarding"
Плюсы: "Все хорошо"
Плюсы: "food was pretty good."
Минусы: "a bit squashy in the seat. Inability to go online and select my seat without having to ring Delta and they do it."
Плюсы: "The staff"
Минусы: "Dutch sub titels on fims would be good"
Плюсы: "Nothing really"
Минусы: "Flight delay further to the 30 minutes additional 20 min due to crew being not there"
Плюсы: "Staff were friendly and worked hard."
Минусы: "Seats were very basic and not as good as the low cost carrier I normally fly out of the UK. Very old and noisy aircraft. Seemed little control over how much hand luggage passengers were bringing onto the aircraft."
Плюсы: "Staff were friendly and attentive. Boarding was good - efficient and quick."
Минусы: "Seats were not that comfortable. Aircraft very noisy. Competition offers a much better service. Transfer in Atlanta was a nightmare, taking almost two hours from landing to getting to the domestic gate for the next sector. only three immigration staff working."
Плюсы: "The Delta check-in at RDU was terribly understaffed with only 2 agents handling baggage drop-off for a fully booked Boeing 757. I waited over 1 hour and got to the gate at the last minute. Poorly managed! The flight crew was great though! Very attentive service even in the economy class!"
Минусы: "The food could be better."
Плюсы: "Crew were good, flight on time, free drinks"
Плюсы: "Flight wasn't full so the service was very good lots of food and snacks and we arrived early too"
Минусы: "Music was a. Bit limited"
Минусы: "As a Platinum AFK/KLM Skyteam member I was NOT allowed to use the Delta Lounge. On the flight the meal choice was poor and the staff were not really geared to serving regular clients. The movie choice was poor. I expected better!"
Плюсы: "Some of the ground staff was trying to be helpful."
Минусы: "That we had to sleep like homeless people on the floor of JFK airport as the airline was not able to provide for a crew and therefore cancelled the flight. The airline cancelled the flight at 1.30 in the morning so no one was able to get a stay in a hotel not did the airline take any action towards helping the stranded passengers. We were given blankets and pillows. The best thing was the ground staff getting rude after all passengers complaining. They were basically saying we should get stuffed since we were booked for a flight next day same day. This is shameful! Needless to say that I will not fly this airline again!"
Плюсы: "The departure was slightly delayed (as always lately with Delta). For the rest it was fine."
Плюсы: "The departure was slightly delayed (as always lately with Delta). For the rest it was fine."
Минусы: "Considering that we’re in the middle of a pandemic no LH ground staff at Heathrow Airport was leading by example wearing protective equipment such as mask or gloves. Further, I found it inexplicably that almost every seat was taken on this flight. If LH knows that the flight is booked close to capacity I would have expected they do their part and due diligence by swapping to a bigger aircraft to help protect people and their customers, it’s not that they wouldn’t have other aircrafts grounded and ready to go... A reduced beverage service is all you can do, really? LH - very disappointing once again"
Плюсы: "The aircraft was barely half full."
Минусы: "Delay due to fog at LHR, but this is not the fault of the airline"
Плюсы: "The flight was quite comfortable."
Минусы: "I find it hard work doing such long flights these days."
Минусы: "Food poor going to Munich , legroom poor."
Минусы: "Everything was excellent! I will be flying with them again!"
Плюсы: "The crew were very professional. There was a very difficult passenger who was very rude to the stewards and I thought they coped really well. I was sorry to see them treated in this way."
Минусы: "Will never use Lufthansa again"
Плюсы: "The crew was friendly. The seating was ok but dirty floors"
Плюсы: "New-ish aircraft"
Минусы: "Prompt departure; better food/snacks."
Плюсы: "The crew"
Минусы: "More support"
Плюсы: "Respect and politeness of the staff"
Минусы: "Wi-Fi is not available on all flights also is easy to download the fllynet"
Плюсы: "Boarding was quick and good"
Плюсы: "The seat was comfortable, the crew were good and supportive but seemed a bit too busy when called upon. Especially with travelling with twins, I had a bit of trouble getting their attention for my own meals as when serving was done I was feeding the kids."
Минусы: "Give more attention to travellers with infants as they really need your support. Had twins and whenever meals were served, I couldn’t take them but whenever I buzzed, was asked to wait but then nothing came through. At the end of the flight, I had missed all my meals, no hot water for kids milk"
Плюсы: "Free wine!"
Плюсы: "everything from the boarding and check-in process to in flight comfort."
Плюсы: "Flight was delayed, but the crew did all they can to make passengers feel comfortable."
Минусы: "No food for vegetarians."
Минусы: "Problems when boarding. Some real upset customers at Valencia Airport who had too much baggage. Another proposal: Provide Fanta :-)"
Минусы: "Better selection of movies"
Плюсы: "Nothing at all, whole experience was incredibly stressful"
Минусы: "The transfer was awful. Long line for the frankly bizarre security check despite never leaving the terminal, incredibly rude staff at Frankfurt airport, all wearing may we help badges, so kind of answered their own question. Check in staff once we had sprinted th length of the terminal very rude"
Плюсы: "Crew very good"
Минусы: "Could not check in online or get seat reservations in advance (other flights for journey allowed us to choose seats when we booked flights). This meant we were sitting separately and groundstaff suggested we were on standby, which we definitely weren't! Very irritating and unnecessary."
Плюсы: "very on time (before time actually), great crew - professional but also very friendly and you could see they liked their journey that day."
Минусы: "for that flight really nothing - great."
Плюсы: "nice catering (free drinks is a pleasure), tickets close to the ones provided in earlier times"
Минусы: "a bit delayed,"
Плюсы: "The flight was adequate."
Минусы: "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."
Плюсы: "Staff were very nice. Flight arrived on time."
Минусы: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Плюсы: "Service leg room and service with a smile"
Минусы: "1hr 20 minutes late"
Минусы: "The boarding gate has too little space and was chaos."
Плюсы: "On board crew was friendly and helpful"
Минусы: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc. Also I requested help with transfer to my last flight which was horrendous because I’m one adult with 4 kids ages 1 to 11 and my eldest has sever learning disability. I nearly missed my flight because our flight landed late and I was struggling to keep my kids safe and together while running for the next flight. Somone should have been there to help with transfer."
Плюсы: "Everything. The staff were absolutely lovely, the brand new fit out of the 777 is excellent and modern, the entertainment was great as was the food. Overrall really impressed."
Плюсы: "Crew was excellent."
Плюсы: "United/ LH first called it a mechanical delay....we waited....then the weather caused this mini plane not to take off....long story short...we had to stay in a hotel...nobody gave us a voucher...our helped us with anything....very poor service"
Минусы: "Not entertainment at all"
Плюсы: "The crew was wonderful and this is consistent with my previous experiences with Lufthansa. The salami sandwich provided was actually very good."
Минусы: "The slimline seats were not very comfortable. I would hesitate to fly Lufthansa's narrow bodies for flights greater than 2 hours."
Плюсы: "The flight was full. service, food and entreatment was excellent"
Плюсы: "The business cabin was excellent for a European airline."
Плюсы: "Staff was very courteous. Food was pretty ok and drinks were available during whole flight. Lufthansa is a good airline"
Плюсы: "Good variety of on-board entertainment"
Минусы: "We were in last row of our section of the plane and space was very cramped, especially for my 6'1" husband. It was not a very physically comfortable flight."
Минусы: "It took ages to go through the security check, although I have mentioned that I have a flight connection that is due to leave nobody gave a s..t, so I missed my flight. Now I’m waiting at the airport"
Минусы: "Was delayed which caused us to miss our connecting flight"
Минусы: "When I picked up my luggage one piece had a broken zipper and my belongings fell out"
Плюсы: "Great staff, quick boarding and vegetarian options were avaliable. This was the most pleasant experience I've had with a flight service. I commend Lufthansa and the crew of this aircraft."
Минусы: "Minimal entertainment but understandable for a short flight."
Плюсы: "One of flight attendants lent me her phone charger to charge my phone which absolutely saved and they were just generally very pleasant and easy to interact with."
Плюсы: "The food between Frankfort to Istanbulwas lovely and the staff nicely"
Плюсы: "Nice to be on a full service airline for once"
Плюсы: "Could not get skybridge to operate so that we could disembark. United airlines."
Плюсы: "Best short/medium-haul economy breakfast I've had in a while. Flight was empty, so there was space to stretch out. Watch out for the seat maps – they seem to reconfigure the J/Y balance on this flight frequently, so your seat assignment may change. Such a lovely crew"
Минусы: "Moscow passengers were awful as always. Arrival/transit at Frankfurt is a nightmare if you need to be somewhere quick – just walking and riding transit took 30 min. of my two hours."
Плюсы: "Punctuality, rapid boarding, nice to still have free snacks (choice of sandwich and full range of drunks)"
Минусы: "Nothing to dislike"
Минусы: "Free wifi"
Плюсы: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Плюсы: "The crew."
Минусы: "The time between flights."
Плюсы: "The crew tried to be helpful but were equally frustrated with the ground crew."
Минусы: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Минусы: "Everything was OK"
Плюсы: "Excellent crew, good food & movie selection."
Плюсы: "The crew was pleasant"
Минусы: "Baggage checkin & flight boarding was slow & disorganized."
Минусы: "Everything was good"
Плюсы: "Great plane and staff"
Плюсы: "Seat comfortable"
Минусы: "Flight was delayed and overhead bin space was very small"
Плюсы: "Service is awesome. Food is great."
Минусы: "People with short connection are affected by the 15 to 25 minutes delay."
Минусы: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Плюсы: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Минусы: "Pay attention to passengers."
Плюсы: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Плюсы: "Like the overall KLM experience"
Минусы: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Плюсы: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Минусы: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Плюсы: "Crew was nice and efficient"
Минусы: "Economy seats don’t recline enough."
Минусы: "The flight was cancelled and had to be rerouted on United Airlines."
Плюсы: "Entertainment options."
Минусы: "Service was poor, seat did not recline, and the food was terrible."
Минусы: "wasn't able to take the flight since I missed it"
Плюсы: "Employees were very friendly"
Минусы: "The seats were very small"
Плюсы: "Flying with KLM is a pleasure"
Плюсы: "The crew was efficient. Flight left on time. Food and wine served."
Минусы: "No entertainment."
Плюсы: "Crew was great, very nice"
Минусы: "Not enough legroom"
Плюсы: "Snooth and efficiënt with a KLM service"
Минусы: "No entertainment"
Плюсы: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Минусы: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Плюсы: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Минусы: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Плюсы: "Good entertainment options. Nice flight attendants"
Минусы: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Минусы: "Flight departed 35 minutes late"
Плюсы: "Professional crew. Good boarding."
Минусы: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Минусы: "Flight was cancelled."
Плюсы: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Минусы: "Customer service"
Плюсы: "Great service"
Плюсы: "The food service was good and the flight attendants were friendly."
Минусы: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Минусы: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Минусы: "Задержали вылет почти на час."
Плюсы: "Улыбчивый персонал, средне-хороший самолет. Пилоты, адекватные."
Минусы: "Кресла, не очень удобные. Питание, не соответствует статусу авиакомпании. Нет никаких разъемов или развлечений на самолете."
Минусы: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Плюсы: "Loved the service...everything was excellent"
Минусы: "The bus class seat was a bit narrow at the feet"
Плюсы: "Wider seat than most business class"
Минусы: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Минусы: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Плюсы: "Everything - Checkin, crew, food, entertainment"
Плюсы: "Jet airways flight till mumbai"
Минусы: "Poor legspace in Klm flight till Amsterdam"
Плюсы: "Вежливый экипаж Достаточно места между рядами Наличие в фильмотеке фильмов на русском языке"
Минусы: "Отсутствовал USB для подзарядки"
Минусы: "Klm flight has very congested seating Getting information about eticket was pain"
Плюсы: "Удобные кресла, достаточно места для ног В наличии розетка и USB"
Минусы: "Экипаж посчитал, что будить меня для приема пищи не следует Проснулся когда все уже доедали и свою порцию получить так и не удалось. Был максимально голоден"
Плюсы: "Same as above"
Плюсы: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Минусы: "Quite bummed the plane didn't have wifi / USB"
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